Inspector IT's DotNetNuke™ Support Program is designed to provide DotNetNuke™ application support to small business customers as well as the Enterprise. The DotNetNuke™ Support Program is designed to provide highly responsive, experienced, knowledgeable and consistently superior technical support.

The following packages are designed to support a vast majority of implementations, however, we occasionally run into scenarios where a customized plan is necessary. If the packages below do not appear to satisfy your business requirements, contact us to request your customized package.

Support Description	Basic	Intermediate	Professional	Enterprise
Annual Fee	$749.00	$2,499.00	$5,999.00	Ask us to Customize it!
Maximum Response Time	12 hours	8 hours	4 hours
Support Available	9:00 to 5:00 EST Mon - Fri except U.S. public holidays	9:00 to 5:00 EST Mon - Fri except U.S. public holidays	9:00 to 5:00 EST Mon - Fri except U.S. public holidays
Incidents Submission	Email Only	Web Based System	Web Based System
Incident History and Reports
Incidents
Incidents Available	5	10	20
Incidents per Quarter	2	5	8
DotNetNuke™ Support
Installation and Upgrades
Website Administration & Setup
Troubleshoot Core Modules
Troubleshoot Third-Party Modules
Troubleshoot Core Skins
Troubleshoot Third-Party Skins
Performance Optimization
Web Farm Setup and Deployment
Troubleshoot/Optimize Database